Privacy Policy

Effective Date: February 2026

Phenomenal Carpet Care LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or communicate with us by phone or text message.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Name
Phone number
Email address
Service address
Message content (including SMS/text messages)
Any other information you choose to provide

How We Use Your Information

We use the information we collect solely to operate our business and provide requested services, including:

Responding to inquiries and quote requests
Scheduling, confirming, and rescheduling appointments
Sending appointment reminders and service updates
Sending invoices and payment-related communications
Conducting quality-check follow-ups
Providing customer support

With explicit consent, we may also send occasional service-related or promotional text messages.

SMS / Text Messaging

If you contact us by text message, use a “Text Us” button on our website, submit a form, request communication by phone, or request SMS communication in person, you consent to receive text messages related to your inquiry or services.

Message frequency varies based on your interaction with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP.

We do not send marketing or promotional text messages without explicit consent.

Information Sharing

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

We may share information only as necessary to:

Provide requested services
Comply with legal obligations
Protect our rights and the safety of our customers

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate information
Opt out of SMS communications at any time by replying STOP

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Phenomenal Carpet Care LLC
129 E Richards Rd, Suite #5
Oregon, WI 53575
Phone: 608-520-3085
Email: phenomenalcarpetcare@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.